Frequently Asked Questions.

Question 1

My Remote Control isn't pairing with my EKO Android TV?

Answer

To add a new question If your remote control is not pairing or becomes disconnected, please make sure to go on the Smart home of your Android TV > Press Settings Icon > Select "Remotes & Accessories" and follow the instruction to pair your remote. Note: you can still using your Remote control without pairing but cannot use the "Google Assistant" Feature until paired. Android TV Remote Control - App If you want to control your TV via your Smart device. Search for "Android TV Remote Control" app and download. Once following prompts to connect your Smart device to your Android TV, you will then be able to have 100% control of your TV with Google Assistant Feature. If it fails to connect, try the above steps again. Otherwise contact our support centre for further help!

Question 2

Subtitle keeps appearing while watching TV?

Press "Menu" on your Remote Control
Go right and select "Advanced Settings"
Go down and select "Subtitle"
Switch all choices of subtitles to "Off"

Once all options for subtitle are switched off, then you can exit and continue watching live tv! If the Subtitle persists to appear, you may need a software update or for further assistance please contact our customer support centre.

Answer

If subtitles keeps appearing on your Android TV, while watching Live TV:

Question 3

Smart TV vs Android TV

Answer

Smart TV - Comes with pre-installed apps like Netflix, YouTube and Amazon Prime Video and other content utilities, but you can’t download or install others. Android TV – Comes with pre-installed apps like Netflix, YouTube and Amazon Prime Video but you can install hundreds more via the Google Play Store, optimised for your TV - Apps like Stan, Disney+, Kayo Sports, Binge and many more.

55" 4K Ultra HD Android TV™

K55USG

All the content that you love, exactly how you want it.

Welcome to a smarter way to watch.

Android TV now comes with your Google Assistant built-in.

Just say "Ok Google" or press the mic button on your remote control to quickly find the latest blockbuster, check the score of the big game or dim the lights - all without leaving

Up Next:

Apps that you'll love

With the Google Play Store for Android TV, whatever you're into—from Netflix, YouTube, Amazon Prime, Disney+ to Stan and tons of games.

There's an app you're sure to love.

With Android TV, you can quickly cast photos, videos, music and other content that you love from your favourite device straight to your TV.

Offering an amazing viewing experience with incredibly

sharp and bright picture quality.

Delivering a more realistic image with finer detailed levels

of contrast and superior colour accuracy.

Watch TV shows and movies recommended just for you,

including award-winning Netflix original series, movies, and documentaries.

*Netflix streaming membership required. 4K Ultra HD availability subject to your subscription plan, internet service, device capabilities, and content availability. www.netflix.com/TermsOfUse

Enjoy exclusive Amazon Originals as well as popular movies and TV shows.

Watch anytime, anywhere.

See what the world’s watching – from the hottest music videos to what’s trending in gaming, entertainment, news, and more.

SPECIFICATIONS

Resolution

4K - 3840 x 2160

Display Colours

1.07 Billion

Contrast Ratio

3000 : 1

Refresh Rate

60Hz

Aspect Radio

16 : 9

Ethernet

Yes

Wi-Fi

Yes, 802.11 b/g/n

Power Source

100-240V 50/60Hz

Power Consumption

150W

Multimedia Playback Format (USB)

Movie

MPEG, TS, TRP, TP, MP4, MOV, 3GPP, 3GP, AVI, MKV, ASF, DIVX, FLV, SWF, RM, WEBM

Music

MPEG1, MPEG2, VORBIS, LPCM, FLAC, DTS LBR, DTS XLL, DRA,

Photo

JPEG, PNG, BMP, MPO, GIF

Dimensions

With Stand

1236.1 × 277.57 × 769.86 mm (w x d x h)

Without Stand

1236.1 × 74.3 × 720.9 mm (w x d x h)

Weights

Net

11.82 kg

Gross

15.2 kg

SUPPORT

Download

K55USG - 55" 4K Ultra HD Android TV™ - Instruction Manual - 3.64 MB

Customer Call Centre

Frequently Asked Questions.

Find quick answers about our EKO Android TVs.

My Remote Control isn't pairing with my EKO Android TV?

Subtitle keeps appearing while watching TV?

Smart TV vs Android TV

*Netflix streaming membership required. 4K Ultra HD availability subject to your subscription plan, internet service, device capabilities, and content availability.